Terms & Conditions
Process & Revision Policy
First and foremost, you fill out a brief, which helps us understand your professional background, skills, and career goals. Based on this, we finalize a scope document detailing every aspect of your resume. Then, we create a first draft of your resume tailored to the role or industry you’re targeting. You review the draft and provide feedback for revisions, if necessary (as long as they are within the scope). Once satisfied, we deliver the final version of your polished and professional resume.
Revisions depend on the package selected. Clients can request unlimited free amendments, and we will make revisions without extra charges, provided the overall structure and format remain intact. Revision turnaround time is 48 hours.
Refund Policy
Here’s the version customized for The CV Mentors:
Refund Policy – The CV Mentors
The CV Mentors offers a no-hassle refund policy for our clients, subject to certain conditions.
Full Refund Before Project Commencement:
If you decide to cancel your order and discontinue our services before the project begins, you will receive a 100% refund, minus transaction charges.Partial Refund for Active Projects:
If you choose to discontinue services while the project is in progress, we will refund the balance of your payment. The amount corresponding to the work already completed will be retained, and the remaining balance will be refunded.Refunds for Long-Standing Projects:
Projects that are active, on hold, in progress, or completed for more than 90 days are ineligible for partial or full refunds.Special Refund Requests:
If you have specific concerns and seek a full refund, you may submit a request. We will evaluate and make a decision based on the circumstances.
Mutual Agreement on Professionalism
Both The CV Mentors and the client agree not to attack, criticize, or defame each other or any affiliated parties publicly, including on forums, blogs, or social media, during or after the contract period. Breaching this clause may result in reasonable compensation decided by the non-breaching party as damages.
Client Collaboration Clause
Resume creation is a collaborative process. To achieve the best results, we request that clients remain actively involved throughout the process, providing timely feedback and input.
Unique Content Guarantee
The CV Mentors guarantees 100% original resumes tailored specifically for you. However, if any significant similarity with another resume is identified, it will be deemed purely coincidental. Clients are responsible for seeking any required copyright or trademark protections for their resumes.
Live Chat
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
The designs are crafted after adequate and thorough research to ensure quality and uniqueness.
Delivery Policy
All website design order files are delivered via email. A Text message/call is also sent to inform the client about their cv writing order delivery made to their email.
Record Maintenance
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email the upon request.
Customer Support
Here’s the adapted version for The CV Mentors:
24-Hour Customer Support
We provide 24-hour customer support to answer your questions and address any concerns.
You can contact us at any time, and we guarantee a prompt response.
Correspondence Policy
You agree that The CV Mentors is not liable for any correspondence from email addresses other than those associated with our domain, i.e., info@thecvmentors.com, or phone numbers not listed on our official website. We are not responsible for any damages caused by such correspondence. We only take responsibility for communications sent through our official email or the phone numbers listed on The CV Mentors website.
Value for Money
We are confident in the quality of our work and offer a money-back guarantee. If we fail to meet or exceed your expectations, we will provide you with a refund.
100% Unique Content Guarantee
At The CV Mentors, we ensure that every resume, cover letter, and LinkedIn profile we create is crafted from scratch. We deliver content that is highly professional and fully aligned with your specific career goals and requirements.